Device Registration

To register your Nura device, go to the Device Registration Page and fill out the Registration Form.

Once submitted, you will receive a confirmation email with all your information.

Warranty Services & Coverage

If you are experiencing issues with your Nura device, please follow these steps:

Troubleshooting Guide
Check our Troubleshooting Guide for common solutions.

Email Support
Reach us via email: support@Nurared.com

Phone Support
Speak with a Texas Customer Care Team member:

Phone: 844-437-8573
Hours: Monday – Friday, 9 AM to 5 PM (Central Time)
Closed: Weekends & Federal Holidays

5-Year Standard Term

Our 5-Year Warranty covers motor malfunctions, power failure, charging issues, battery defects, and attachment-related failures caused by defects in materials or workmanship under normal use for one year from the original retail purchase date by the end-user.

This warranty does not cover normal wear and tear, accidental damage, water exposure, loss or theft, or damage from improper use.

If a covered defect occurs within one year, Nura will repair or replace the unit.

Unauthorized Marketplaces & Counterfeit Products

I found a website that sells Nura products. How do I know if it’s legitimate?

The website probably isn’t legitimate if you are reading this. An increasing number of websites copy our site and its images and then set up a page that mimics the look and feel of Nurared.com. These sites are most likely run by unauthorized sellers or scammers who may charge your credit card and then either: send you nothing or send you an unwarranted, possibly previously opened and tampered with, Nura product. 

How to tell if a website selling Nura products is legitimate:

• Is the URL suspect? Other than nurared.com any URL is fake.
• When in doubt, we can help you out! Please email us at support@Nurared.com to confirm the authenticity of the product you are considering purchasing. 
  

Already bought a counterfeit product or did not get anything after your card was charged?

Please report the site to us at support@Nurared.com so that we can work to get the site taken down.  If your request or inquiry relates to Counterfeit Products and/or Unauthorized Marketplaces, we will respond to you soon. Our 1-Year Warranty covers motor malfunctions, power failure, charging issues, battery defects, and attachment-related failures caused by defects in materials or workmanship under normal use for one year from the original retail purchase date by the end-user.

This warranty does not cover normal wear and tear, accidental damage, water exposure, loss or theft, or damage from improper use.

If a covered defect occurs within one year, Nura will repair or replace the unit.